Standard Terms and Conditions

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These Standard Terms and Conditions (these “Terms”) govern enrollment in and use of Leto’s Legacy programs and services, including in-person camps and classes, after-school programs, online learning, subscriptions, and any related materials or kits (collectively, the “Programs”).

By clicking “I Agree,” creating an account, enrolling a student, signing an enrollment form, or paying any fees, you confirm that you have read and agree to these Terms.

If you are a parent or legal guardian enrolling a minor, you are the contracting party and you accept these Terms for yourself and on behalf of your child.

1. Key Definitions

• Parent means the student’s parent or legal guardian (or another adult legally authorized to enroll the student).
• Participant or Student means the minor child enrolled in a Program.
• Program Start means the earliest of: (a) the first scheduled session, (b) the date access to online content is first provided, or (c) the date any kit/materials ship.
• Fees means tuition, subscription charges, deposits, and any other amounts charged for Programs.

2. Eligibility, Enrollment, and Account Responsibility

1. Eligibility. Programs are generally offered to Students ages 5 to 18, unless a specific Program states otherwise.
2. Authority. You represent you are at least 18 years old and have legal authority to enroll the Student.
3. Accurate information. You agree to provide accurate enrollment and contact information and to keep it updated.
4. Account security. You are responsible for safeguarding login credentials and for all activity under your account.
5. Refusal or termination. We may refuse enrollment or suspend/terminate participation when reasonably necessary for safety, eligibility, non-payment, policy violations, or operational needs, subject to the refund rules in these Terms.

3. Separate Agreements and Assent Events

Some Programs require separate documents that are presented and accepted through separate assent events during enrollment or check-in. These may include:

• Liability Release and Assumption of Risk
• Medical Authorization
• Photo/Video Release (optional)
• Field Trip or Transportation Addenda (if applicable)

Those documents are incorporated by reference and apply in addition to these Terms. If there is a conflict, the order of precedence is:

1. any written Program-specific addendum you accepted for that Program,
2. the applicable Release/Authorization for that Program,
3. these Terms,
4. other published policies (including Code of Conduct) applicable to the Program.

4. Program Delivery, Scheduling, and Changes

1. Formats. Programs may be offered in-person, online, hybrid, or through a subscription format. Program descriptions may include learning objectives, schedules, required materials, and age/skill guidance.
2. Third-party tools. We may use third-party services (for example, video conferencing, learning platforms, and payment processors). Your use of those services may be subject to their terms.
3. Schedule adjustments. We may make reasonable changes to instructors, content, locations, or schedules.
4. Material changes. If we make a material change (for example, a significant date shift, a location change that materially increases travel burden, or a cancellation of a substantial portion of sessions), we will provide a reasonable remedy, which may include a reschedule option, credit, or a refund consistent with these Terms and applicable law.
5. Weather and emergencies. If sessions are affected by weather, power outages, public health conditions, or similar events, we may reschedule, provide online alternatives, or issue credit as described in Section 7.

5. Pricing, Taxes, Payment, and Chargebacks

1. Pricing. Fees are stated at checkout or on the enrollment invoice. Prices may change for future purchases.
2. Taxes. You are responsible for applicable taxes unless we state otherwise.
3. Payment timing. Unless stated otherwise, full payment is due at enrollment.
4. Failed payments. If a payment fails, we may suspend access or participation until payment is resolved.
5. Chargebacks and payment disputes. If you initiate a chargeback or payment dispute, we may pause access and enrollment while it is investigated. We may provide the payment processor documentation showing the transaction, our policies, and participation/access records. If a chargeback is resolved in our favor, you remain responsible for any Fees owed and any bank or processor fees we are charged.

6. Subscriptions and Automatic Renewal

If you purchase a subscription, the following applies:

1. Auto-renewal. Your subscription renews automatically at the end of each billing period unless you cancel before renewal.
2. Clear cancellation method. You may cancel through your account dashboard (if available) or by contacting support at support@letos.ai. Cancellation takes effect at the end of the current billing period unless stated otherwise at checkout.
3. No proration after Program Start. Unless required by law or expressly stated at checkout, we do not provide prorated refunds for unused time after the current billing period begins.
4. Renewal reminder for longer terms. For any automatic renewal that renews for a term of more than 60 days, we will send a renewal reminder at least 15 days and no more than 45 days before the renewal date, to the email address on file, as required by North Carolina law.
5. Price changes. If subscription pricing changes, we will provide notice consistent with applicable law and your subscription terms.

7. Deposits, Cancellations, Refunds, Credits, and Makeups

7.1 Deposits

Some Programs require a non-refundable deposit. If a deposit is required, it will be disclosed at purchase. Deposits are credited toward total Fees.

7.2 Standard cancellation schedule (non-subscription Programs)

Unless a Program listing states different terms:

• More than 30 days before Program Start: refund of Fees paid minus any non-refundable deposit.
• 14 to 30 days before Program Start: refund of 50% of Fees paid, minus any non-refundable deposit.
• Less than 14 days before Program Start, or no-show: no refund.

7.3 Illness and hardship

1. Makeups. When feasible, we may offer up to two makeup sessions per Program, subject to availability and scheduling constraints.
2. Documented circumstances. If a Student has documented medical or hardship circumstances, we may offer a credit or alternative placement in our discretion. We do not guarantee a refund in these situations unless required by law.
3. Excessive absences. If a Student misses more than 25% of scheduled sessions, we may end continued participation in that Program for educational continuity reasons. Refunds are not guaranteed and will be handled case-by-case based on the reason and what we can reasonably provide.

7.4 Weather, force majeure, and closures

If we cancel or materially curtail a Program due to events outside our reasonable control, we may provide a reschedule, online alternative, or credit toward a future Program. Credits, if issued, typically expire six (6) months from issuance unless otherwise stated.

7.5 Removal for conduct

If a Student is removed due to Code of Conduct violations or safety issues, refunds are handled as described in Section 9 and are generally not provided for the remaining portion of the Program.

8. Kits, Materials, Shipping, and Returns

1. Shipping and delivery. Shipping timelines are estimates. Delays caused by carriers or events outside our control do not automatically create refund rights.
2. Loss or damage in transit. If a shipment is lost or arrives materially damaged, notify us promptly at support@letos.ai with photos (if applicable). If the carrier confirms loss or damage, we will work with you to replace the item(s) or provide a reasonable remedy.
3. Returns. If returns are allowed for a kit, it must be unopened and unused, and requested within 14 days of delivery. Return shipping is your responsibility unless the item is defective or we shipped the wrong item.
4. Defects. If an item is defective, contact us within 30 days of delivery. We may replace the item or provide another reasonable remedy.

9. Code of Conduct, Discipline, and Removal

Students must follow Program rules and instructions and behave in a safe and respectful manner.

Prohibited conduct includes bullying, harassment, discriminatory behavior, threats, unsafe behavior, significant disruption, vandalism, theft, and repeated failure to follow staff instructions.

We may use progressive discipline (warning, parent conference, removal), but we may remove a Student immediately if we reasonably believe it is necessary for safety or Program integrity. If removal occurs:

• the Parent is responsible for prompt pickup (for in-person Programs), and
• Fees for the remaining portion of the Program are generally not refunded, unless required by law.

10. Safety, Health, and Medical

1. Supervision. We provide reasonable supervision appropriate to the Program, but we are not a medical provider and generally do not have on-site medical professionals unless expressly stated.
2. Medical authorization. Medical information and permissions are governed by the separate Medical Authorization you accept during enrollment or check-in.
3. Student readiness. You are responsible for confirming your Student is able to participate, including behavioral readiness and any physical limitations, and for disclosing relevant medical needs through the Medical Authorization process.

11. Communications and Text Messaging

1. Operational communications. You consent to receive operational emails, calls, and texts related to scheduling, safety, attendance, account issues, and Program delivery.
2. Marketing texts. We will only send marketing texts if you provide separate affirmative consent for marketing texts. Marketing text consent is not required to purchase Programs.
3. Opt-out. You may opt out of marketing texts by replying STOP. You may opt out of marketing emails using the unsubscribe link, but we may still send essential operational notices.

12. Intellectual Property and Student Work

1. Our IP. Our curriculum, lesson plans, videos, templates, software, and materials are owned by us or our licensors and are protected by intellectual property laws. You may not copy, redistribute, or commercially exploit them without written permission.
2. Student work. Students typically own the original work they create (subject to any third-party platform terms). We may request permission to showcase Student work for educational demonstration or marketing only as described below.
3. Showcasing work. We may display Student work only if the Parent has granted the applicable permission through the separate Photo/Video Release or other applicable consent mechanism. You may withdraw permission prospectively.

13. Photo/Video and Publicity (Optional)

Photo/video and publicity permissions are handled through a separate, optional Photo/Video Release presented during enrollment or check-in.

You may participate in Programs even if you decline marketing photo/video permissions, subject to practical limitations in group settings. We will make reasonable efforts to honor opt-out selections, but we cannot guarantee the Student will never appear incidentally in background footage during public or group activities.

14. Privacy and Children’s Data (Including COPPA)

1. Privacy policy controls. Our Privacy Policy explains what we collect, how we use it, and how Parents can exercise their rights. The Privacy Policy is incorporated by reference and is available through our website.
2. COPPA. For children under 13, we seek verifiable parental consent when required by COPPA before collecting personal information from the child beyond what COPPA permits without consent.
3. Consent methods. Depending on the Program and enrollment method, we may use one or more lawful consent methods designed to verify parental authority.
4. Parent rights. Parents may request access, deletion, or withdrawal of consent as described in the Privacy Policy by contacting privacy@letos.ai. We will respond within a reasonable time and consistent with legal requirements.
5. Data minimization and retention. We collect and retain personal information only as reasonably necessary for Program operations, safety, learning progress, legal compliance, and dispute resolution, and we delete or de-identify it when no longer needed.

15. Data Security and Data Breach Notices

1. Security. We maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the data we handle.
2. Breach notices. If we determine there has been a security breach involving personal information, we will provide notices required by applicable law. Notices may be delayed if a law enforcement agency determines that notice would impede a criminal investigation or jeopardize national or homeland security.
3. What a notice may include. To the extent required by law, a notice may include a general description of the incident, the types of information involved, steps we have taken, steps you can take to protect yourself, how to contact us, and contact information for consumer reporting agencies and relevant government resources.

Nothing in these Terms is intended to waive rights that cannot be waived under applicable law.

16. Disclaimers

1. Programs provided as offered. Programs are provided on an “as available” basis. We do not guarantee specific outcomes, certifications, or skill gains.
2. No warranties. Except where expressly stated in writing for specific physical goods, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some states do not allow certain disclaimers, so some of these disclaimers may not apply to you.

17. Limitation of Liability

1. Cap on damages. Our total liability arising out of or related to a Program is limited to the Fees you paid to us for the specific Program giving rise to the claim.
2. Excluded damages. We are not liable for indirect, incidental, special, consequential, or punitive damages.
3. Carve-outs. These limitations do not apply to the extent a court determines they are not enforceable, including for claims involving gross negligence, willful misconduct, or other non-waivable rights under applicable law.

18. Indemnification

You agree to indemnify and hold us harmless from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of:

• your breach of these Terms,
• the Student’s violation of rules or unlawful conduct, or
• content you submit or actions you take through accounts you control,

except to the extent caused by our gross negligence or willful misconduct.

19. Dispute Resolution, Arbitration, and Class Action Waiver

19.1 Informal resolution first

Before filing a claim, you agree to contact us at legal@letos.ai with a brief description of the issue and the relief requested. We will try to resolve disputes informally within a reasonable time.

19.2 Arbitration (opt-out available)

You and we agree that disputes will be resolved by binding individual arbitration, unless you opt out.

• Administrator. Arbitration will be administered by the American Arbitration Association (AAA) under its applicable consumer rules.
• Location. Unless the parties agree otherwise, arbitration will take place in North Carolina by video, phone, or in person as appropriate.
• Fees. We will follow the AAA consumer fee schedule. We will not require you to pay arbitration fees beyond the amount a court would require for filing a civil action, to the extent the AAA rules permit.
• No class actions. Arbitration must be brought on an individual basis only. Class actions, collective actions, and representative actions are not permitted.
• No fee shifting. Each party bears its own attorneys’ fees and costs unless a statute provides otherwise.
• Fallback if AAA is unavailable. If AAA is unavailable or declines to administer, the parties will reasonably cooperate to select a reputable arbitration administrator that applies consumer-protective rules. If the parties cannot agree, a court of competent jurisdiction will appoint an administrator consistent with this Section.

19.3 Opt-out right

You may opt out of arbitration by emailing legal@letos.ai within 30 days of accepting these Terms. Your email must include your name, the Student’s name, and a clear statement that you are opting out of arbitration. If you opt out, Section 19.4 applies.

19.4 Court venue if arbitration does not apply

If you opt out, or if arbitration is found unenforceable, disputes must be brought in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to personal jurisdiction there.

19.5 Small claims option

Either party may bring an individual action in small claims court if the claim qualifies, instead of arbitration.

20. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice. Updated Terms apply prospectively as of the effective date of the update, and they will not retroactively reduce rights for Programs already purchased unless you separately agree.

22. General Legal Terms

1. Severability. If any provision is held unenforceable, the remainder remains in effect.
2. Assignment. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets. You may not assign these Terms without our written consent.
3. No waiver. Our failure to enforce any provision is not a waiver of the right to do so later.
4. Entire agreement. These Terms, together with incorporated policies and any Program addenda and Releases you accepted, form the entire agreement regarding the Programs.
5. Electronic signatures. Electronic acceptance is valid and enforceable.

23. School and Organization Programs

If a school, district, nonprofit, or other organization contracts with us for Programs, a separate written agreement may apply and control for that engagement. In those cases, these Terms apply to the extent they do not conflict with the organization agreement.

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Contact

Leto’s Legacy
Support: support@letos.ai
Privacy: privacy@letos.ai
Legal: legal@letos.ai

If you need to send a formal legal notice by mail, use the mailing address provided in your enrollment confirmation or Program documentation.